Trivadi: Redefining the Relocation Journey

Architecting an AR-driven ecosystem to bridge the gap between digital planning and physical exploration for global travelers.

Trivadi is a high-utility relocation ecosystem engineered to deconstruct and simplify the complex, high-friction logistics of moving to or visiting a new country.

As a high-utility mobile solution, the platform transforms traditional travel planning into an immersive, real-time guidance system. By integrating Augmented Reality (AR) with comprehensive travel management, it empowers users to navigate every stage of their relocation journey, from managing essential travel checklists and shopping for local necessities to discovering hyper-local hotspots and navigating tourist sites in unfamiliar environments.

Role

Product Designer

Client

Trivadi

Duration

2 months

Year

2021
Quick Read
Full Case Study

Problem Statement & Insights

Through conversations with regular travelers and families moving abroad, I identified a major pain point: The Transition Gap. Most users felt lost because information was scattered across too many places, making the moving process feel disorganized and overwhelming. This lack of a clear path often slowed down their ability to settle in and feel comfortable in their new environment.
The Main Challenges Faced
  • Disconnected Planning: People had plenty of online research but struggled to use that information effectively once they were actually walking the streets of a new city.
  • Scattered Logistics: Handling different needs, like finding a house, tracking shipped boxes, and finding local shops, was a messy process because there wasn't one single app to manage it all.
  • Language and Culture Walls: Most travel apps only show basic tourist spots and don't help users understand local signs or find the "hidden gems" that only locals know about.
  • Safety and Navigation Uncertainty: Users expressed anxiety about not knowing which areas were safe or how to find essential services like hospitals or grocery stores in real-time.
  • The "Tourist" Barrier: Many tools failed to help users transition from being a visitor to feeling like a local, leaving them feeling isolated from the community.

Designing a Seamless Travel Ecosystem

Collaborating with the product team, I transformed a fragmented planning process into a unified digital experience. By prioritizing user feedback, we simplified complex tasks, like shipment tracking and neighborhood navigation, into an intuitive interface that provides instant, real-time support.

Onboarding and Personalized Setup

The Goal: I wanted to create a friction-free entry point that immediately addresses "information overload" for new arrivals.

My Decision: I kept the account creation flow lean, asking only for essential details to prevent user drop-off. I specifically added a "Countries of Interest" step so the system could filter out irrelevant content upfront.

The Value: This provides users with a custom-tailored guide for their destination, replacing generic travel noise with actionable, localized data.

The Home Hub and Logistics Management

The Goal: My aim was to build a central command center that solves "logistical blindness"

My Decision: I prioritized Shipment Tracking at the top, this layout gives users immediate peace of mind regarding the status of their belongings.

The Value: Providing high-level visibility into package status and nearby services reduces relocation stress and puts the user firmly in control of their move.

The Home Hub and Logistics Management

The Goal: My aim was to build a central command center that solves "logistical blindness"

My Decision: I prioritized Shipment Tracking at the top, this layout gives users immediate peace of mind regarding the status of their belongings.

The Value: Providing high-level visibility into package status and nearby services reduces relocation stress and puts the user firmly in control of their move.

Discovery and Community Integration

The Goal: I set out to bridge the "cultural gap" by helping travelers find reliable local services and authentic hidden gems.

My Decision: I designed a filtering system for dining, and events. I also highlighted peer-led events and travel stories to foster a sense of community.

The Value: This empowers travelers to personalize their exploration, helping them transition from feeling like outsiders to living like locals.

AR Shipment Creation

The Goal: I set out to remove the guesswork and stress involved in international shipping, which is often a major headache for people moving abroad.

My Decision: I integrated AR to allow users to scan their items, using the camera to measure dimensions in real-time, the app to provides 100% accurate size estimates and matches item with shipping boxes.

The Value Offered: This turns a complicated logistics task into a simple, 3D visual experience, avoiding any costly pricing surprises at the point of shipping.

AR Shipment Creation

The Goal: I set out to remove the guesswork and stress involved in international shipping, which is often a major headache for people moving abroad.

My Decision: I integrated AR to allow users to scan their items, using the camera to measure dimensions in real-time, the app to provides 100% accurate size estimates and matches item with shipping boxes.

The Value Offered: This turns a complicated logistics task into a simple, 3D visual experience, avoiding any costly pricing surprises at the point of shipping.

My Trips and Memory Collection

The Goal: I wanted to create a dedicated space where travelers could preserve their journey, moving beyond just logistics to the emotional side of travel.

My Decision: I designed a "Memories" that automatically organizes photos, events, and milestones by trip, making the relocation experience feel less lonely and more like a shared adventure.

The Value Offered: It provides an easy-to-access scrapbook of the entire relocation process, helping users reflect on their growth and experences.

Trip Setup and Document Checklists

The Goal: My objective was to streamline the heavy administrative lifting like handling travel documents and booking reminders that usually overwhelming.

My Decision: I built a guided "Setup Trip" flow that breaks down complex requirements into simple, categorized checklists, covering everything from visas and passports to accommodation and clothing.

The Value Offered: This centralizes all essential "to-dos" in one place, giving users a clear roadmap for their move.

Trip Setup and Document Checklists

The Goal: My objective was to streamline the heavy administrative lifting like handling travel documents and booking reminders that usually overwhelming.

My Decision: I built a guided "Setup Trip" flow that breaks down complex requirements into simple, categorized checklists, covering everything from visas and passports to accommodation and clothing.

The Value Offered: This centralizes all essential "to-dos" in one place, giving users a clear roadmap for their move.

Accommodation and Immersive Bookings

The Goal: I aimed to solve the "unmet expectations" problem where travelers arrive at a rental only to find it looks nothing like the photos.

My Decision: Integrated AR viewing for apartments, allowing users to virtually walk through a space and inspect before committing.

The Value Offered: This transparency builds immediate trust and saves users from the financial risk of booking unsuitable places.

Tour Guide and Language Support

The Goal: My objective was to reduce the isolation and confusion travelers feel when navigating cities with unfamiliar languages and cultures.

My Decision: I designed a "Tour Guide" marketplace where users can hire locals based on shared interests,  peer reviews and "personality tags" like food tour to ensure a more human connection.

The Value Offered: By connecting users with vetted locals, helping travelers feel safe and socially integrated from day one.

Tour Guide and Language Support

The Goal: My objective was to reduce the isolation and confusion travelers feel when navigating cities with unfamiliar languages and cultures.

My Decision: I designed a "Tour Guide" marketplace where users can hire locals based on shared interests,  peer reviews and "personality tags" like food tour to ensure a more human connection.

The Value Offered: By connecting users with vetted locals, helping travelers feel safe and socially integrated from day one.

Gamified Tasks and Community Motivation

The Goal: I wanted to combat the "procrastination slump" that often hits travelers, causing them to miss out on local experiences or essential move-in tasks.

My Decision: I introduced a collaborative task system where users can set goals with travel partners. Completed tasks are rewarded with points that have actual utility which are redeemable.

The Value Offered: Gamification turns relocation chores into a rewarding activities, keeping users motivated to explore their new environment.

Speech and Image Translation

The Goal: I wanted to strip away the language barrier that prevents travelers from fully connecting with a new culture or even performing basic tasks like reading a menu.

My Decision: I designed a dual-mode translator that handles both real-time speech and text from images. I specifically included a feature to scan and highlight text from physical objects like signs or documents, and allowed for manual editing of the results to ensure 100% accuracy.

The Value Offered: This gives travelers the confidence to navigate any situation, from holding a conversation with a local to understanding complex official notices, making the environment feel familiar and safe.

Project Context and Background

Trivadi is an AR-powered mobile platform designed to bridge the gap for individuals and families relocating or exploring new countries.

As global mobility increases, I identified a critical need for a unified medium that manages the logistical burden of shipping while providing high-fidelity travel insights.

My focus was on creating a seamless digital companion that empowers users to maximize their new environment by uncovering local events, hidden places, and essential services from day one.

My Role & Approach

As the sole UX/UI Designer, I owned the end-to-end design strategy for Trivadi. My responsibility was to transform fragmented relocation needs into a unified digital ecosystem by leading the research, ideation, and final high-fidelity execution.

01 Discovery

I conducted user research and surveys to uncover the core logistical and emotional hurdles of moving abroad. This phase grounded the project in real-world friction points, ensuring the design addressed actual user pain points rather than assumptions.

02 Define

I synthesized my findings into empathy maps and personas to align the product’s features with human goals. By analyzing the data deeply, I established a clear direction for a solution that felt both relevant and highly personalized.

03 Ideation

I architected the user experience through detailed journey maps and sitemaps aimed at removing navigation bottlenecks. Using "How Might We" frameworks, I explored how to best integrate AR and logistics into a seamless, intuitive flow.

04 Design

I translated the strategy into a polished visual system and a scalable Design Kit. This ensured visual consistency across all features while providing a developer-ready foundation for the entire platform.

Research Strategy

To build a solution that resonates with global travelers, I led a research phase focused on the lived experiences of itinerant families. My goal was to move beyond assumptions and uncover the specific logistical and emotional friction points.

I conducted deep-dive interviews with 7 diverse candidates, including singles, families, and travel industry professionals. This qualitative approach provided the rich insights needed to design a platform that addresses the real-world complexities of relocation and long-term travel.

Grounding Design in Data

Following the interviews, I developed a comprehensive survey document to gather broader quantitative data. This step was essential for validating my initial findings at scale, providing the statistical depth needed to ensure the project’s direction was backed by a solid data foundation.

Visualizing the Path to Purchase

I architected a detailed User Journey Map centered on the core product experience to visualize how users interact with the platform at every critical touchpoint. This strategic exercise allowed me to identify and resolve high-friction moments early in the process, ensuring the final flow was optimized for a smooth, intuitive experience.

Defining Our Core Users

These weren't just profiles, they served as a living compass for the team, allowing us to step into the users' shoes and advocate for their specific goals, frustrations, and behaviors at every stage of the design process.

About

Susan is a 23-year-old 3D designer that stays in Abuja. She loves to travel and it has been one of her major desires to travel the world after graduating. She travels twice a year although tied to certain occasions she does these trips with her spouse

Goals & Needs

  • Susan needs a way to get the best places to go to so she has the most fun in her travels
  • She needs a way to get a comfortable apartment for her long stays
  • She needs a way to meet new people and explore new places

Pain Points

  • Some of the countries she would love to go to are non-English speaking so it's difficult to relate with the natives.
  • She needs a way to find good restaurants that are close to the meals she eats at home as she doesn't love trying new foods.
  • Healthy return on interest

About

Raphael is a 25-year-old Product designer that stays in Lagos, Nigeria. He works two full-time jobs so he rarely has time for trips although he travels for events and important occasions, his last major travel this year was due to work relocation

Pain Points & Hesitations

  • Difficulties in finding a good logistics and packaging firm to help with moving his items
  • Difficulties inn finding good and reasonably priced accommodation for a long term stayer

Goals & Needs

  • Rapheal needs to be able to plan a travel for relocation easily so he can have the best experience
  • He needs a way to move his items to the new country he is going to
  • He needs a way to track the items

Framing the Right Questions

To bridge the gap between user pain points and technical execution, I facilitated a "How Might We" session. This phase was essential for aligning stakeholders on a central mission. By reframing challenges as opportunities, I ensured that every feature in the final product served a specific, strategic purpose.

Designing a Seamless Travel Ecosystem

Collaborating with the product team, I transformed a fragmented planning process into a unified digital experience. By prioritizing user feedback, we simplified complex tasks, like shipment tracking and neighborhood navigation, into an intuitive interface that provides instant, real-time support.

Onboarding and Personalized Setup

The Goal: I wanted to create a friction-free entry point that immediately addresses "information overload" for new arrivals.

My Decision: I kept the account creation flow lean, asking only for essential details to prevent user drop-off. I specifically added a "Countries of Interest" step so the system could filter out irrelevant content upfront.

The Value: This provides users with a custom-tailored guide for their destination, replacing generic travel noise with actionable, localized data.

The Home Hub and Logistics Management

The Goal: My aim was to build a central command center that solves "logistical blindness"

My Decision: I prioritized Shipment Tracking at the top, this layout gives users immediate peace of mind regarding the status of their belongings.

The Value: Providing high-level visibility into package status and nearby services reduces relocation stress and puts the user firmly in control of their move.

The Home Hub and Logistics Management

The Goal: My aim was to build a central command center that solves "logistical blindness"

My Decision: I prioritized Shipment Tracking at the top, this layout gives users immediate peace of mind regarding the status of their belongings.

The Value: Providing high-level visibility into package status and nearby services reduces relocation stress and puts the user firmly in control of their move.

Discovery and Community Integration

The Goal: I set out to bridge the "cultural gap" by helping travelers find reliable local services and authentic hidden gems.

My Decision: I designed a filtering system for dining, and events. I also highlighted peer-led events and travel stories to foster a sense of community.

The Value: This empowers travelers to personalize their exploration, helping them transition from feeling like outsiders to living like locals.

AR Shipment Creation

The Goal: I set out to remove the guesswork and stress involved in international shipping, which is often a major headache for people moving abroad.

My Decision: I integrated AR to allow users to scan their items, using the camera to measure dimensions in real-time, the app to provides 100% accurate size estimates and matches item with shipping boxes.

The Value Offered: This turns a complicated logistics task into a simple, 3D visual experience, avoiding any costly pricing surprises at the point of shipping.

AR Shipment Creation

The Goal: I set out to remove the guesswork and stress involved in international shipping, which is often a major headache for people moving abroad.

My Decision: I integrated AR to allow users to scan their items, using the camera to measure dimensions in real-time, the app to provides 100% accurate size estimates and matches item with shipping boxes.

The Value Offered: This turns a complicated logistics task into a simple, 3D visual experience, avoiding any costly pricing surprises at the point of shipping.

My Trips and Memory Collection

The Goal: I wanted to create a dedicated space where travelers could preserve their journey, moving beyond just logistics to the emotional side of travel.

My Decision: I designed a "Memories" that automatically organizes photos, events, and milestones by trip, making the relocation experience feel less lonely and more like a shared adventure.

The Value Offered: It provides an easy-to-access scrapbook of the entire relocation process, helping users reflect on their growth and experences.

Trip Setup and Document Checklists

The Goal: My objective was to streamline the heavy administrative lifting like handling travel documents and booking reminders that usually overwhelming.

My Decision: I built a guided "Setup Trip" flow that breaks down complex requirements into simple, categorized checklists, covering everything from visas and passports to accommodation and clothing.

The Value Offered: This centralizes all essential "to-dos" in one place, giving users a clear roadmap for their move.

Trip Setup and Document Checklists

The Goal: My objective was to streamline the heavy administrative lifting like handling travel documents and booking reminders that usually overwhelming.

My Decision: I built a guided "Setup Trip" flow that breaks down complex requirements into simple, categorized checklists, covering everything from visas and passports to accommodation and clothing.

The Value Offered: This centralizes all essential "to-dos" in one place, giving users a clear roadmap for their move.

Accommodation and Immersive Bookings

The Goal: I aimed to solve the "unmet expectations" problem where travelers arrive at a rental only to find it looks nothing like the photos.

My Decision: Integrated AR viewing for apartments, allowing users to virtually walk through a space and inspect before committing.

The Value Offered: This transparency builds immediate trust and saves users from the financial risk of booking unsuitable places.

Tour Guide and Language Support

The Goal: My objective was to reduce the isolation and confusion travelers feel when navigating cities with unfamiliar languages and cultures.

My Decision: I designed a "Tour Guide" marketplace where users can hire locals based on shared interests,  peer reviews and "personality tags" like food tour to ensure a more human connection.

The Value Offered: By connecting users with vetted locals, helping travelers feel safe and socially integrated from day one.

Tour Guide and Language Support

The Goal: My objective was to reduce the isolation and confusion travelers feel when navigating cities with unfamiliar languages and cultures.

My Decision: I designed a "Tour Guide" marketplace where users can hire locals based on shared interests,  peer reviews and "personality tags" like food tour to ensure a more human connection.

The Value Offered: By connecting users with vetted locals, helping travelers feel safe and socially integrated from day one.

Gamified Tasks and Community Motivation

The Goal: I wanted to combat the "procrastination slump" that often hits travelers, causing them to miss out on local experiences or essential move-in tasks.

My Decision: I introduced a collaborative task system where users can set goals with travel partners. Completed tasks are rewarded with points that have actual utility which are redeemable.

The Value Offered: Gamification turns relocation chores into a rewarding activities, keeping users motivated to explore their new environment.

Speech and Image Translation

The Goal: I wanted to strip away the language barrier that prevents travelers from fully connecting with a new culture or even performing basic tasks like reading a menu.

My Decision: I designed a dual-mode translator that handles both real-time speech and text from images. I specifically included a feature to scan and highlight text from physical objects like signs or documents, and allowed for manual editing of the results to ensure 100% accuracy.

The Value Offered: This gives travelers the confidence to navigate any situation, from holding a conversation with a local to understanding complex official notices, making the environment feel familiar and safe.

Final Reflections & Takeaways

  • Designing for Real Emotions: This project taught me that relocation isn't just a logistics problem, it’s an emotional one. I learned to look past the "tasks" and design for the feeling of being overwhelmed, creating a sense of calm and control for the user.
  • Tech with a Purpose: I really enjoyed figuring out how to make "complex" tech like AR and facial recognition feel simple and helpful. It was a great exercise in ensuring the technology always served the user’s needs, rather than just being a flashy feature.
  • Creating a Unified Flow: Working on this gig helped me sharpen my ability to take messy, scattered requirements and turn them into one smooth, easy-to-follow system. Even without a live launch, I’m proud of how the design turned complex manual work into an intuitive digital experience.
  • Thinking Ahead: I took my time to understand how travelers think, which helped me identify pain points before they even happened. This proactive approach allowed me to add extra value, like community features and smart reminders, that make the app feel like a true partner in the move.

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